Frequently Asked Questions
How can I track my order?
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How do I choose the right size for pet apparel and accessories?
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How Do I Track My Orders ?
You can track your order either using the Track Order link or your My Account section. you can write to us at hello@egy1store.com or call our customer care at 01060002228 Sat to Saturday between 10 am to 10 pm to check the status of your order.
Still have questions?
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What are Shipping Fees ?
Yes , For most of our products, we provide free shipping for a Selected Items & Bundles .
The shipping Fee varies from time to time and Depends on Your Location
• Cairo & Giza Start from 29 EGP To 50 EGP • New Cities : 50 EGP • Alex : 55 EGP • Delta & Delta Cities : 65 EGP • Upper Egypt : From 75 EGP To 90 EGP • Sinai : 90 EGP
What are the Delivery options do you provide ?
We provide several delivery options depending on the location and the item. we provide same day delivery (if ordered before 3pm and Only In Cairo & Giza), We Provide fixed time delivery Also in Cairo & Giza (1 hours slot, needs to be ordered 24 hours in advance) & midnight delivery (needs to be ordered 24 hours in advance) For other items, you can choose a tentative date of delivery and we will try to deliver around that date. For regular Orders, we ship our products through premier courier partners and we are able to deliver our products within 2-7 business days in EgyptWhat Do I Do If My Payment Is Deducted But My Order Is Not Placed?
In rare instances when you have made the payment and have not received an order confirmation email within 24hours, please call our customer care at 01060002228 Sat to Saturday between 10 am to 10 pm. We will help you with the order. We will either refund your money or create an order for you, whichever you prefer. In case you are not able to call us, please write to us at hello@egy1store.com.What is your return policy?
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What is your shipping policy?
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What Kind Of Products Shown Her ?
egy1store is a one-stop shop for all kinds of your requirement. We have handpicked our collection to fit almost all kinds of recipients & occasions.
We provide items from over 200 product categories like Men Or Women Clothing & Out Fits , Perfumes or Watches , Shoes , Belts & Wallets and any other Accessories.
We also Provide Healthcare Products like Supplements , Vitamins , Lotions and Personal Stuff