FAQs

Frequently Asked Questions

Our complete website is secured by an SSL encryption. The green bar that appears in your browser address bar shows ‘https’ which highlights a secure connection rather than a normal ‘http’ connection.

All your data and transaction related details are accepted through the SSL protocol ensuring high level of security.

We suggest that you avoid sharing details of your egy1store account or your card details with anyone.

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You cannot place a bulk order at the Egy1store  website directly. However, we do have a corporate sales & bulk orders team We can help you with bulk orders as small as 50 pieces to as large at 10,000 pieces. Please Call Us  at 01060002228 or write to us at hello@egy1store.com and someone from our sales team will get in touch with you shortly.

Your order can be cancelled if it has not already been dispatched. We usually process all orders within a couple of hours of it being placed, and dispatch on the same day. So, in case you would like to cancel the order, please get in touch with us at the earliest. You can call our customer care at 01060002228 Sat to Saturday between 10 am to 10 pm. You can also write to us at hello@egy1store.com. In case of legitimate cancellations, we will process your refund within 24 hours of cancellation.

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only in case of broken, damaged or wrong products, you can ask for a replacement, which will take 3 – 5 days to be re-delivered at your address.

How Much Does It Take To Return The Product And Refund ?

Once you get in touch with us, if return pick up facility is available at your location, it will take 3-5 business days to arrange the return pickup. Once the product has been picked up and passes the check control, we process the refund within 24 hours.

In case of returns, the refund will work in the following manner:

a. For broken, damaged or wrong products, you can either ask for a refund to your card, Vodafone Cash . Or you can ask for a voucher which you can use on egy1store for a period of up to 6 months.

egy1store.com is NOT liable to compensate in any form for any “Couriered” order in the following cases:

  • If the complaint is made after 7 days of the delivery date.
  • If the products are delivered to an incorrect address provided by the sender.
  • Unsuccessful delivery due to the recipient not being available at the address provided by the sender at the time of delivery.
  • If the recipient refuses to accept the product.

Yes, we do provide COD option

we provide a wide variety of payment options ranging from Cash to cards . Below is a complete list of payment options that you can use at egy1store: • Credit / Debit cards: We accept all credit or Debit cards including Visa, Master Card • Money Transfer: You Can Transfer Money on Vodafone Cash through Our Number 01060002228 • FAWRY: Coming Soon • Cash on Delivery

If you face any payment related issues, please immediately call our customer care at 01060002228 Sat to Saturday between 10 am to 10 pm.

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Egy1store takes online orders through its website www.egy1store.com. Also We Can take order on phone or via email Or Whats App or even Facebook Page and we do not have retail outlets.

If you are having any problem placing an order, you can call our customer care at  01060002228  Sat to Saturday between 10 am to 10 pm and we’ll help you place the order. Alternatively, you can write to us at hello@egy1store.com anytime and we’ll get back to you ASAP. or Send us A message in FB messenger from here : m.me/egy1store