Faqs

Egy1store takes online orders through its website www.egy1store.com.
Also We Can take order on phone or via email Or Whats App or even Facebook Page
and we do not have retail outlets.
If you are having any problem placing an order, you can call our customer care at  01060002228  Sat to Saturday between 10 am to 10 pm and we’ll help you place the order.
Alternatively, you can write to us at hello@egy1store.com anytime and we’ll get back to you ASAP. or Send us A message in FB messenger from here : m.me/egy1store

You cannot place a bulk order at the Egy1store  website directly. However, we do have a corporate sales & bulk orders team
We can help you with bulk orders as small as 50 pieces to as large at 10,000 pieces.
Please Call Us  at 01060002228 or write to us at hello@egy1store.com and someone from our sales team will get in touch with you shortly.

All  products are delivered as shown on the website.  in case, we run out of the product you ordered, we will get in touch with you to help you with a suitable alternative.

You must create an account. This is to curb identity theft. In addition, having a validated account allows us to store your information & preferences properly and customize our services to suit your requirements.

You can use the gift voucher or the discount coupon code at the ‘Order Summary’ section during the checkout process.
There is an option to enter the code at the bottom left hand side of this section. You cannot apply both coupon code and gift voucher at the same time. You can use only one thing at a time.

its depending on how soon you inform us.
We generally process all our orders same day. Once the orders are processed, it is very difficult to make any changes to the order. In general, we can make the following changes if you inform us quickly:
a.Name of recipient
b.Tentative date of delivery
Changing the address of delivery is a big hassle since we work with multiple delivery partners. Hence, if you have accidentally provided the wrong address, we would suggest informing us at the earliest to rectify the address.
Once the order is dispatched, we will not be able to change the delivery address.
For any modifications to your order, please call us at the earliest on our customer care at 01060002228 Sat to Saturday between 10 am to 10 pm. If you cannot get hold of us, please send us an email

The address and phone number are mandatory information for placing the order.
This is required so that our delivery partners can do last mile coordination with you and deliver your order without hassle & mistakes.
We suggest you also provide your email address so that if you were not available on phone, we can coordinate with you over email for seamless delivery .
In addition, you are required to sign up once on our website with your proper email id and phone number. We suggest that for friction-less communication, you keep this information updated on our website.

Yes, we do provide COD option

we provide a wide variety of payment options ranging from Cash to cards . Below is a complete list of payment options that you can use at egy1store:
• Credit / Debit cards: We accept all credit or Debit cards including Visa, Master Card
• Money Transfer: You Can Transfer Money on Vodafone Cash through Our Number 01060002228
• FAWRY: Coming Soon
• Cash on Delivery
If you face any payment related issues, please immediately call our customer care at 01060002228 Sat to Saturday between 10 am to 10 pm.

Our complete website is secured by an SSL encryption. The green bar that appears in your browser address bar shows ‘https’ which highlights a secure connection rather than a normal ‘http’ connection.
All your data and transaction related details are accepted through the SSL protocol ensuring high level of security.
We suggest that you avoid sharing details of your egy1store account or your card details with anyone.

In rare instances when you have made the payment and have not received an order confirmation email within 24hours, please call our customer care at 01060002228 Sat to Saturday between 10 am to 10 pm.
We will help you with the order. We will either refund your money or create an order for you, whichever you prefer. In case you are not able to call us, please write to us at hello@egy1store.com.

only in case of broken, damaged or wrong products, you can ask for a replacement, which will take 3 – 5 days to be re-delivered at your address.

Once you get in touch with us, if return pick up facility is available at your location, it will take 3-5 business days to arrange the return pickup. Once the product has been picked up and passes the check control, we process the refund within 24 hours.

In case of returns, the refund will work in the following manner:
a. For broken, damaged or wrong products, you can either ask for a refund to your card, Vodafone Cash . Or you can ask for a voucher which you can use on egy1store for a period of up to 6 months.
egy1store.com is NOT liable to compensate in any form for any “Couriered” order in the following cases:
If the complaint is made after 7 days of the delivery date.
If the products are delivered to an incorrect address provided by the sender.
Unsuccessful delivery due to the recipient not being available at the address provided by the sender at the time of delivery.
If the recipient refuses to accept the product.

In case of returns, the refund will work in the following manner:
a. For broken, damaged or wrong products, you can either ask for a refund to your card, Vodafone Cash . Or you can ask for a voucher which you can use on egy1store for a period of up to 6 months.
egy1store.com is NOT liable to compensate in any form for any “Couriered” order in the following cases:
If the complaint is made after 7 days of the delivery date.
If the products are delivered to an incorrect address provided by the sender.
Unsuccessful delivery due to the recipient not being available at the address provided by the sender at the time of delivery.
If the recipient refuses to accept the product.

We provide several delivery options depending on the location and the item. we provide same day delivery (if ordered before 3pm and Only In Cairo & Giza),
We Provide fixed time delivery Also in Cairo & Giza (1 hours slot, needs to be ordered 24 hours in advance) & midnight delivery (needs to be ordered 24 hours in advance)
For other  items, you can choose a tentative date of delivery and we will try to deliver around that date.
For regular Orders, we ship our products through premier courier partners and we are able to deliver our products within 2-7 business days in Egypt

You can track your order either using the Track Order link or your My Account section.
you can write to us at hello@egy1store.com or call our customer care at 01060002228 Sat to Saturday between 10 am to 10 pm to check the status of your order.

Yes , For most of our products, we provide free shipping for a Selected Items & Bundles .
The shipping Fee varies from time to time and Depends on Your Location
• Cairo & Giza Start from 29 EGP To 50 EGP
• New Cities : 50 EGP
• Alex : 55 EGP
• Delta & Delta Cities : 65 EGP
• Upper Egypt : From 75 EGP To 90 EGP
• Sinai : 90 EGP

Your order can be cancelled if it has not already been dispatched.
We usually process all orders within a couple of hours of it being placed, and dispatch on the same day. So, in case you would like to cancel the order, please get in touch with us at the earliest.
You can call our customer care at 01060002228 Sat to Saturday between 10 am to 10 pm. You can also write to us at hello@egy1store.com. In case of legitimate cancellations, we will process your refund within 24 hours of cancellation.

Order cancellation is initiated instantly but in case of credit card payment it takes 4-5 working days for the amount to reflect in the bank account.

you can fully cancel the order and place a new one. If your order is already dispatched, then you cannot cancel the order.